Located along the pristine harbor in the heart of historic Charleston, the South Carolina Aquarium has been inspiring visitors for over twenty years. The primary responsibilities of the Visitor Engagement Coordinator will be to support the daily tasks of the Education Interpreter team through developing and delivering engaging, educational and interpretive programs for both the general public and the organized groups that visit the South Carolina Aquarium.

• Demonstrate a strong presence on the aquarium floor, identifying trends, problem-solving and engaging guests.
• Constantly look for creative, unique and innovative ways to infuse FUN into the guest experience.
• Assist in the development and implementation of creative interpretive programs and promotions for guests.
• Model effective engagement techniques for informal science-based interpretation.
• Demonstrate a strong understanding of customer needs and go above and beyond in responding with appropriate service recovery.
• Act as point of contact and shift supervisor for a team of diverse and talented Education Interpreters. Help train, cultivate and develop this group of front-line workers through engagement, professional development and culture building.
• Give presentations to student, teacher and public audiences.
• Assist in the development, implementation and assessment of Member and community programs.
• Lead trainings for staff and volunteers on South Carolina native species and visitor programs and tours.
• Assist in implementing any additional education programs of the South Carolina Aquarium as needed.