Job Duties:

• Coordinates and directs the daily operations for a visitor facility including the handling of daily receipts, sales, and personnel and building/landscape maintenance. Ensures the visitor center is maintained in accordance with established standards.
• Develops and maintains procedure manuals for permit desk operations and interpretive service policies and procedures. Provides liaison with community organizations and interest groups to stimulate interest in and utilization of forest facilities.
• Troubleshoots and resolves any problems associated with the visitor facility, personnel, equipment, or sales. The incumbent must schedule service and repair appointments as necessary.
• Organizes, inventories, and maintains center/program equipment and supplies. Provides input to the budget planning by assisting with the overall estimation of materials, personnel, and supplies needed for work accomplishment.
• Maintains and updates all visitor center records, reports, and databases. Works with outside partners on a formal and informal basis to advance the goals of interpretive services program of the Forest Service.
• Make recommendations to the supervisor and managers regarding interpretive services, pass and permit operations and procedures to improve the efficiency and effectiveness of the visitor center operations.
• Serves as unit collection officer and is responsible for accounting, balancing, reconciling, and accurate record keeping of the visitor center funds. Coordinates with Forest personnel for field days and various special events.
• Resolves a wide range of problems relating to cash intake for various pass and permits, such as suggesting specific changes to cash handling procedures and developing control mechanisms for the overall receipt and disbursement process.
• Reviews cash processing transactions, completes audits, and prepares various reports on the status of funds. Responsible for ordering passes and permits, security and inventory control, sales, oversight and collection of monies.
• Responsible for inventory and control of various merchandise that is located in the visitor center. Explains safety requirements and regulations to the public of the proper use of the national forest.
• Provides visitors with detailed information in the areas of various permits and pass requirements, trip planning, local area information, ecological and wilderness information.
• Plans, develops, updates and provides visitors with recreational guides, brochures, and maps that include but not limited to information such as seasonal restrictions, fire danger levels, weather conditions, trail conditions, and equipment etc.
• Plans, creates, and provides presentations for the interpretive displays such as forest management, ecology, and natural and cultural history that will be displayed in kiosks throughout the visitor?s center.
• Responds to inquiries, questions, and complaints from the general public and other government agencies. Compiles and prepares various reports as requested by the supervisor, managers and other government agencies.
• Researches, develops, revises and updates educational, recreational guides, pamphlets, fact sheets, brochures, newspaper articles, trail signage, kiosk, boards, and interpretive displays.
• Coordinates and cooperates with other departments, government agencies, partners, associations and businesses to ensure timely and accurately sharing and dissemination of information to visitors.
• Writes, edits, proofreads and updates information contained on the forest website/social media sites. Consults and coordinates with supervisors, program managers and the public affairs office for the content and production of all media products.
• Develops environmental programs and wilderness education programs and presents this information to various groups, adjusting the message for intended audience.
• Provides support to and assists in the development and administration of environmental education programs for schools, working with school teachers to plan customized programs to meet the objectives of school curricula.
• Contacts and arranges for presenters who are knowledgeable in the requested program topic. Performs research to verify historical and scientific facts for use in educational programs or in response to specific inquiries.

Conditions of Employment

• You must be a US Citizen or US National.
• Males born after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check
• Direct Deposit Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to a financial institution of your choosing.
• Must be 18 years of age
• Must be fully vaccinated against COVID-19. If selected, must submit proof of vaccination or request a religious or reasonable accommodation.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-Verify