About NatureBridge

Founded in 1971, NatureBridge provides environmental science programs for students in the world’s best classrooms—our national parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery and inspiring stewardship of the planet. As the largest residential education partner of the National Park Service, NatureBridge serves more than 30,000 students and their teachers each year and offers programs in four national parks: Yosemite National Park, Golden Gate National Recreation Area, Olympic National Park and Prince William Forest Park. In order to further our mission, NatureBridge is committed to supporting diversity, equity and inclusion and to promoting equal opportunities for students and staff in the field of environmental education. For more information, visit: naturebridge.org 

The Outreach and Enrollment Manager works closely with campus operations staff to ensure smooth program logistics and an excellent customer experience. This position reports to the Yosemite Director of Outreach and Enrollment and is based out of the NatureBridge office in Mariposa, CA.

Primary Duties and Responsibilities

Manage relationships with customers both new and returning from lead phase through contract collection.

• Cultivate local, regional and national customers, managing a pipeline of potential leads comprised of teachers, administrators and parents.
• Develop and expand a client base through responding to customer inquiries, cold calling, presentations, and tours.
• Generate proposals, negotiate contracts, and create contracts and invoices for customers.
• Staff exhibits at conferences and events.
• Support a culture of responsiveness and customer service.

Track customer relationships and customer progression through the sales pipeline.

• Manage lead tracking and follow-up through the administration of the CRM application (Salesforce).
• Maintain data integrity in Salesforce through accurate and consistent data entry.
• Manage collection of contracts and deposits in coordination with the accounting department.

​Coordinate with program staff to ensure a seamless customer experience and smooth campus operations.

• Collaborate with program managers to ensure consistent customer service and clear handoff of customer information after sale is complete. 
• Collaborate with program managers in recruitment efforts for Yosemite-based summer programs.
• Maintain the program calendar for all campus events. Perform other duties as assigned by supervisor.

Experience, Competencies and Education

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Qualifications include:

• Bachelor’s degree or equivalent experience with at least four years of applicable industry experience.
• Well-organized and self-directed with knowledge in all areas of sales.
• Strong customer service orientation.
• Exceptional oral communication and presentation skills, with the ability to effectively communicate NatureBridge's vision and competitive advantage.
• Thorough, decisive and detail oriented with proven success in meeting and exceeding sales goals.
• Ability to read, analyze and interpret complex legal and financial documents.
• Strong computer skills including Microsoft Office, Google suite applications, and Salesforce.
• Willingness to travel and work occasional evenings and weekends.
• A commitment to the NatureBridge mission to connect youth to nature.

Supervisory Responsibilities: None

Budget Managed
This role is in support of generating $6.9 million in earned revenue.

Working Conditions
This position works in both a traditional office setting and occasionally in the field (national park locations). This position involves regional travel. There is occasional evening and weekend work.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand or sit, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 15 pounds.