Job duties:

• Assists in developing specific objectives for interpretive programs and displays, providing input to the annual plan of work.
• Inventories and prepares reports on the annual volumes of use, trends in public information needs, and public response to existing information output.
• Makes regular visits to the various public schools and social groups. Makes presentations on subjects such as fire safety, environmental awareness, recreation activities, and litter prevention.
• Maintains inventory of existing publications for public use. Prepares or assists in the preparation of informational exhibits which include photos, maps, etc. Maintains the Forest video, film, and slide library and audio-visual equipment.
• Ensures that the information desk at a reception area or visitor center is covered at all times, and answers the phone and radio.
• Greets visitors, and responds to a variety of inquiries regarding Forest Service activities, programs, exhibits, facilities, policies, and functions.
• Evaluates inquiries in order to provide the most useful and appropriate information or to suggest other options, such as alternate routes or activities.
• Provides guidance to the public on rules and regulations regarding on-unit activities, and attempts to gain public cooperation in protecting resources from damage and pollution.
• Assists visitors and callers with informational searches, and with use of the reference library. Monitors and reports statistics such as visitor numbers and activities, for project planning.
• Serves as Collection Officer to sell forest timber permits and other items, such as maps and passes, in accordance with manual and handbook requirements.
• Is held responsible for submitting and accounting for collected monies using approved computer programs and records.
• Performs regular daily activities for the reception area or visitor center, including but not limited to, daily opening and closing of the facility, raising and lowering the flag, and maintaining the front desk.
• Monitors public areas, and updates the status of exhibits. Provides visitors with effective instructions on security and safety procedures and informs the supervisor of visitor needs. Operates a variety of audio/visual equipment.
• Maintains a lost and found for visitors and staff. Coordinates Interpretive Association book sales, including ordering, stocking, sales, quarterly inventory and reporting.
• Coordinates with staff specialists and public affairs office to provide the latest, most accurate and appropriate information to the public.
• Researches and maintains an inventory of timely publications, brochures, posters, and informational handouts for the public.
• Updates information such as road and recreation closures. Responds to and directs web and email inquiries to the appropriate personnel. Acts as liaison to other information centers such as other Forest Service offices.
• Provides interpretive answers to a wide variety of visitor interests, such as the identification of local flora and fauna or the location of camping areas.
• Visits and is very familiar with trails, campgrounds, roads, and other areas on the unit, in order to provide accurate, descriptive information. Plans and presents interpretive talks and programs for visitors, local schools, and other groups.
• Handles clerical duties, such as mail and package delivery, personnel updates to phone lists and sign-out board.

Conditions of Employment

• You must be a US Citizen or US National.
• Males born after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check
• Direct Deposit Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to a financial institution of your choosing.
• Must be 18 years of age
• Must be fully vaccinated against COVID-19. If selected, must submit proof of vaccination or request a religious or reasonable accommodation.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-Verify
• Willing to live/work in remote locations (volatile/unpredictable)