The Enrollment Specialist I ensures all individual placement members are successfully on-boarded before their term starts. Much of this position involves working within a structured onboarding procedure which includes creating member onboarding profiles, auditing for task completion, and assisting members through the onboarding process. The Enrollment Specialist I also ensures that members are oriented with program policy and procedures, supported during their term of service. 

General Administration

• Provide high level customer service to potential applicants, current participants, alumni, partnering services, and internal staff.

• Manage and lead the format, workflow and content of the Applicant Tracking System and On-Boarding Software; occasionally communicating with software tech support staff.

• Ensure that the program is following the Corporation for National and Community Service and Conservation Legacy Compliance requirements/expectations.

• Complete all federally required training as it relates to state and federal background checks and ensuring certification remains up to date.

• Ensure that details of applicant’s documents are accurately achieved by complying with internal checks and balances.

• Work with program staff, members, and project partners to complete Employment Eligibility paperwork.

• Assist Directors and Coordinators with other administrative responsibilities; including, but not limited to, participant outreach, internal staff communication and member training.

• Support a successful recruitment plan to successfully fill initiatives’ positions—as identified by the programs/partners.

• Assist hiring and exiting systems with Program Coordinators and Directors to ensure all employee files are compliant with federal, state and AmeriCorps requirements.

• Other administrative duties as assigned.

Member Support

• Ensure all member data is accurately recorded in Conservation Legacy systems.

• Manage each members’ required onboarding tasks to ensure that they are correctly completed by deadlines.

• Maintain member files and track member progression of tasks by updating data in multiple computer programs.

• Assist Coordinators/Directors in other member activities as needed, including but not limited to: timesheets, quantitative and qualitative reports, etc.

Organizational Advocacy

• Successfully engages, leads and supports an inclusive work environment for those of underrepresented populations within the organization and the communities we serve.

• Leads and/or participates in organizational-wide teams, projects and initiatives that support the work of the Strategic Plans goals.

• Reports any potential complaints within the organization as identified in the Personnel Policy Manual.

• Assists or leads other responsibilities, as assigned. 

Minimum Qualifications:

• Ability to successfully work in a fluid, changing work environment.

• Ability to operate Microsoft Office programs and applications, or similar platforms.

• Ability to keep others and oneself, in remote locations, accountable to expectations.

• Must be able to pass the organization’s criminal history check requirements.

• Full vaccination against COVID-19 by the first day of employment and ability to provide proof of vaccination before starting.

• Exhibits the ability to effectively collaborate with diverse teams or with a variety of populations, including those underrepresented at our organization and those of BIPOC communities.

• Proficient in computer programs, especially Excel, databases, and other technology.

• Willingness to communicate professionally through phone, email, and video calls.

Preferred Qualifications:

• Previous experience with a Corps, internship, or youth serving organization.

• Previous experience working in Salesforce.

• Experience in an administrative role.

• Experience with remote communication, where most coworkers and customers are in a multitude of locations across the county.